frequently asked questions
Feel free to email us your questions using the Contact Us form - we're here to help!
How late can I book?
Although we prefer bookings to be made in advance (we offer an early booking discount), parents can book a session with us right up until the actual day by calling the Smart Zone landline 01793 751 113 and leaving a message.
How do I pay and when will I be charged?
You will be invoiced in advance for all pre-booked sessions. Later bookings will be invoiced part way and at the end of the term. Payments can be made directly to our bank account. We also accept all workplace childcare vouchers – please contact Jo, at [email protected], for details.
What happens if my child misses a session?
You will be charged for any sessions that have been booked irrespective of whether your child misses the session. This may be negotiated in an extremely unusual situation.
My child has a food allergy. Can you cope with this?
We are able to manage food allergies, dependent upon the severity of the reaction. We do have food containing most of the common allergens on site, and cannot guarantee there will be no contact. However, all staff are vigilant in ensuring that susceptible children are given an alternative food product to that which might cause them a reaction. Epi-Pens can be stored on site and administered if necessary.
My child has special needs. How do you work with their capabilities?
Smart Zone has an open door policy and welcome all children with special needs. If a child does have any specific needs we initially arrange an open discussion between the senior staff and parents around any expectations and whether we are able to meet a child’s needs. We are able to offer a one-to-one service should either party feel it would be prudent.
Although we prefer bookings to be made in advance (we offer an early booking discount), parents can book a session with us right up until the actual day by calling the Smart Zone landline 01793 751 113 and leaving a message.
How do I pay and when will I be charged?
You will be invoiced in advance for all pre-booked sessions. Later bookings will be invoiced part way and at the end of the term. Payments can be made directly to our bank account. We also accept all workplace childcare vouchers – please contact Jo, at [email protected], for details.
What happens if my child misses a session?
You will be charged for any sessions that have been booked irrespective of whether your child misses the session. This may be negotiated in an extremely unusual situation.
My child has a food allergy. Can you cope with this?
We are able to manage food allergies, dependent upon the severity of the reaction. We do have food containing most of the common allergens on site, and cannot guarantee there will be no contact. However, all staff are vigilant in ensuring that susceptible children are given an alternative food product to that which might cause them a reaction. Epi-Pens can be stored on site and administered if necessary.
My child has special needs. How do you work with their capabilities?
Smart Zone has an open door policy and welcome all children with special needs. If a child does have any specific needs we initially arrange an open discussion between the senior staff and parents around any expectations and whether we are able to meet a child’s needs. We are able to offer a one-to-one service should either party feel it would be prudent.